MIRAE Package Protection

Optional, never automatic

Proposed price: $4.99 per order. The customer must actively select the add-on. Buying BodyPulse never requires package protection. These terms are a proposal for owner review; the program is not active.

Proposed coverage

Qualifying BodyPulse shipments lost in transit, stolen after a carrier-confirmed delivery, or damaged during shipping. Coverage would apply only to the original order with the add-on purchased before shipment.

Proposed exclusions

Change of mind, normal wear, damage after delivery, incorrect addresses supplied by the customer, refused packages, customs charges and delays without a confirmed loss. Exclusions must not override any customer rights or MIRAE obligations.

How to request help

Email miraeusa.shop@gmail.com with the order number, a description of the problem and relevant tracking information. For damage, provide clear photos of the item, shipping packaging and label. For a delivered-but-missing parcel, check the delivery location and nearby recipients, then contact MIRAE.

Claim timing — proposed

Damage or delivered-but-missing reports: contact MIRAE within 7 calendar days of the delivery scan. Lost-in-transit reports: contact MIRAE after the latest confirmed delivery estimate has passed, and within 30 calendar days of that estimate. Longer periods required by applicable law remain available. These timeframes require owner approval.

Proposed remedies

After reviewing the evidence, MIRAE would arrange a replacement at no additional shipping charge or refund the affected item amount when a replacement is unavailable or a refund is otherwise required. No duplicate reimbursement for the same loss. The exact refund of protection fees and original delivery charges must be finalized before activation.

Fair review

MIRAE may request reasonable supporting information and decline fraudulent or duplicate claims. No before-and-after body photographs, medical information or proof of product effectiveness are required for a shipping claim.

Your rights remain

Customers can always contact MIRAE about a missing, wrong or damaged order whether or not they purchased protection. This optional program must not charge customers for remedies MIRAE already owes them. The additional benefit, funding, administration and suitability of this program must be approved before launch.

Questions? miraeusa.shop@gmail.com